General terms and Conditions

The general terms and conditions of business regulate relations between buyers and sellers in the web store kuv.hr/trgovina/ (hereinafter referred to as web stores).

By registering and making a purchase in our online store, the Customer confirms that he has read and agrees with the General Terms and Conditions.

Purchase Conditions

The seller

Name: KONCERTNI URED VARAŽDIN

              / CONCERT OFFICE VARAŽDIN
Abbreviation: KUV

Headquarter:
AUGUSTA CESARCA 1
42000 VARAŽDIN

OIB: 61850498653
Identification number of the subject: 1145258
NKD: 9002

Number of kuna giro account:

PRIVREDNA BANKA ZAGREB – HR72 2340009 1110219514

Foreign currency giro account number:

PRIVREDNA BANKA ZAGREB – HR72 2340009 1110219514 – EUR
SWIFT/BIC: PBZGHR2X

E-mail address:
[email protected]

Telephone contact:

042/ 212 907

The customer

According to the conditions of purchase, the buyer can be any natural or legal person who orders at least one product, enters the requested information and pays for the ordered product via the website www.kuv.hr, owned by the Varaždin Concert Office. The recipient is considered the person to whom the product is delivered, regardless of the customer.

If information about a legal entity is entered in the buyer’s data, the buyer is considered a legal entity, and the natural person whose data is entered is considered an authorized person of the buyer – a legal entity.

The customer is responsible for the accuracy of all entered data.

The supplier of the ordered products is Koncertni ured Varaždin, Augusta Cesarca 1, 42000 Varaždin, OIB: 61850498653.

By accepting the Terms of Sale, the buyer must be of legal age and capable of doing business. The customer is responsible for the accuracy and completeness of the data entered during registration.

Product prices

In accordance with the Law on Consumer Protection, the Varaždin Concert Office undertakes to clearly, visibly and legibly highlight the amount of the retail price.

 All prices listed in the webshop are expressed in kunas without VAT (the Varaždin Concert Office is not included in the VAT system).

General provisions

 We are committed to protecting the privacy of all our customers. All data is used for informational purposes and is strictly kept.

Order

 The customer places the selected products from the online store in the shopping cart, after completing the purchase, he continues to confirm the shopping cart.

 After the buyer confirms the payment method, the goods are considered ordered. All adults who accept our general provisions are considered customers.

Confirmation of order

 The customer will receive an order confirmation notification by e-mail after making a purchase in the online store.

Payment methods

 The Varaždin Concert Office web store allows you to purchase selected products by paying directly online:

• Payment before delivery

• Cod

Payment in advance before delivery:

 When you choose the Virman payment method, you will receive a proforma invoice to your email address with all the information required for payment, including the account number to which you need to pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills.

Upon receipt of payment, we will send you the ordered products. When choosing the payment method by cash on delivery, the ordered products are delivered to the customer’s e-mail address. We reserve the right to request advance payment of a larger quantity of the ordered product. Prices are expressed in kunas and euros.

Conditions and time of product delivery

The delivery of the purchased product is delivered to the e-mail address of the customer or by personal collection and is considered completed at the moment of sending the product to the e-mail address or personal collection.

The Varaždin Concert Office undertakes to deliver the ordered product within 5 working days after receiving the payment.

If the consumer exercises his right to unilateral termination, he will not bear the related costs.

Replacement

 It is possible to exchange the product for another product and there is no additional charge.

Defective shipments

 The customer is obliged to check the correctness of the order, comparing the received products with the invoice. If something is missing, it is obligatory to send a written complaint to the Varaždin Concert Office within three days. Subsequent complaints will not be accepted.

Complaint

 The customer has the right to complain and return the shipment:

• if he received a product that does not match the order

• if there is a deficiency

Objections are sent: by e-mail to: [email protected], or in writing to the address:

Koncertni ured Varaždin / Concert office Varaždin
Augusta Cesarca 1
42000 Varaždin

The Varaždin Concert Office will confirm receipt of the complaint in writing and respond as soon as possible, and no later than 15 days after receiving the complaint (in accordance with the Consumer Protection Act).

In the event of a justified complaint, the customer has the right to terminate the contract, refund the amount paid, or replace the product. In the case of a justified replacement of the product, the Varaždin Concert Office bears the costs of returning the shipment as well as the cost of a new shipment.

Duration and termination of the contract (right to unilateral termination of the contract by the customer)

You can download the form for unilateral termination of the contract at this link.

In accordance with the Law on Consumer Protection, the customer has the right to unilaterally terminate the contract without giving a reason, within 14 days from the day of receipt of the order.

In order to exercise the right to unilaterally terminate the contract, the buyer is obliged to inform the Varaždin Concert Office about this by means of an unambiguous statement sent by post or e-mail, in which he will state his name and surname, residential address, telephone number and e-mail address.

The Varaždin Concert Office will confirm receipt of the notice of unilateral termination.

The term for unilateral termination of the contract of 14 days starts from the day when the product that is the subject of the contract is handed over to the customer or to a person designated by the customer.

If the customer unilaterally terminates this contract, the Varaždin Concert Office undertakes to refund the money received, without delay, and no later than within 14 days from the day of product return or after proof that the product has been sent.

Refunds are made by payment to the customer’s current account. The buyer is obliged to send the product without delay, no later than within 14 days from the day when he sent his decision on unilateral termination.

The consumer bears the costs of returning the product in case he exercises his right to unilaterally terminate the contract.

The customer is responsible for any reduction in the value of the product that occurred as a result of handling the product, except for that which was necessary to determine the nature, characteristics and functionality of the product.

You can find additional information related to the buyer’s right to unilateral termination of the contract at the link: Consumer Protection Act.

Final provisions

These Purchase Terms together with the General Terms and Conditions form an integral part of the sales contract between the Varaždin Concert Office and the Buyer.